Part Time Customer Account Manager

The main purpose of the role is to provide exceptional customer service to the business customers of an office supplies company.   You will be providing direct support to the business owner and typical daily duties will include:
  • Dealing with incoming queries, taking orders and providing quotes and information regarding office supplies and stationary in a friendly, professional and proactive manner.
  • Building relationships and rapport with regular customers to ensure their office supplies needs are being met and be proactive in promoting new goods and services.
  • Making outbound calls to a database of customers to build new and ongoing business relationships and maximise sales opportunities.
  • Dealing with administration required to process the orders.
  • Entering customer information and order details onto a customer database to ensure accurate and complete records are maintained.
  • Liaising with head office customer service or credit control team, in order to escalate any special orders or particular requests.
  • Achieve and exceed set KPIs based on service levels as well as sales.
Essential skills required:
  • Previous experience in a business to business sales or customer service role.
  • Proven ability in building professional and friendly working relationships.
  • Good IT skills.
  • Self-motivation and ability to plan time effectively.
Desirable skills required:
  • Use of computer sales order processing and CRM systems.
  • Experience and/or knowledge of the stationery industry.

Location:
The role will be based in Stoke Prior, Bromsgrove.

There will be a number of induction and training days held in Birmingham City Centre.

Hours
20-25 hours a week, ideally worked over 5 days although 4 days a week for the right candidate can be considered. 

There is also the opportunity for term time only working for the right candidate (salary would be pro-rata accordingly).   
Please contact Sarah Moore on 0121 6616495 to discuss your preferences or include details of your requirements in your covering email.

Salary
£9.00 - £11.00 per hour, dependent upon experience.   Plus, opportunity to earn sales related bonuses.

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